Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
convenient location
helpful service
uncomfortably hot rooms
average dining experience
7.2/10
Very good
Rooms
7.0
Location
8.7
Service
8.0
Dining
6.0
Guest reviews
7.2/10
based on 12 reviews
8.2
8.2/10 based on 3322 reviews
Joseph
United Kingdom,
April
2024
7.8/10
The hotel has some atmosphere in the rooms, unlike the rest of the hotel, and the breakfast is of good standard. However, the mattress is very firm, and the shower is leaky, although it's a fantastic size. The room was super quiet but overlooks the tram line and is located along a VERY noisy street.
Rooms
7.0
The room had a unique atmosphere and the breakfast was good.
Service
9.0
The service was very professional with friendly and helpful staff. The front desk even offered a great restaurant recommendation that accommodated our gluten-free dietary needs.
Location
8.0
The location is perfect, just a few meters from the main train station. Being between several tram lines and very close to the Main Station is a major advantage.
Dining
7.0
The dining was up to standard, although a bit pricey. The breakfast had limited hot food selection but was okay for pastries and fruit lovers.
Facilities
The hotel facilities are decent.
Ronald
United States,
January
2024
7.4/10
My stay at the hotel was fantastic! The location was perfect for exploring the city, and the rooms were clean, comfortable, and had a nice view over Bahnhofstrasse. The service was super friendly and always available when needed. However, the dining experience was a bit of a letdown with poor quality and selection. Overall, great value for money.
Rooms
9.0
The rooms were spacious, clean, and comfortable with a nice view over Bahnhofstrasse.
Service
9.0
The staff was super friendly and always available when needed.
Location
8.0
The hotel is in a good location, very close to the railway station and right at Bahnhof street.
Dining
5.0
The dining experience was of poor quality and not good value for money.
Facilities
7.0
The hotel offers basic facilities at a reasonable price.
Jean
United States,
January
2024
6.8/10
The hotel had some ups and downs. The rooms felt dark and hospital-like, but the service was outstanding with warm and helpful staff. The location was excellent, close to the central station. The dining experience was above average but seemed overpriced. The facilities were satisfactory, and the value for money was mixed.
Rooms
5.0
The rooms were quite dark and had a hospital-like feel with a glaring color scheme and an unpleasant aroma. The bedroom and living room setup was average, and the fan was not usable, making it stuffy.
Service
8.0
The service was outstanding with warm, friendly, and incredibly attentive staff. However, the provision of tea for only one cup in the room was a downside.
Location
8.0
The location was excellent, especially for transit to and from the railway station. It was ideal after a long train journey and very convenient, being close to the central station and the main shopping street.
Dining
7.0
The dining experience was above average but felt overpriced, especially at 33 francs. Despite a large food selection, it seemed expensive. However, the Neapolitan pizza was particularly satisfying.
Facilities
6.0
The facilities were satisfactory, offering standard services without any outstanding features.
Marc
United Kingdom,
December
2023
7.6/10
The hotel is located on Bahnhof Strasse, making it very central and convenient for those arriving from the Zurich main train station or connecting from/to the Zurich airport. The rooms are modern and immaculately clean, providing a comfortable stay typical of European standards. The service was a mix of competence with some instances of abruptness and lack of friendliness. The location is great for shopping and sightseeing, though some find the front of house staff less engaging after the recent renovation. The dining experience was average, with limited choices for breakfast. Overall, a good value for money option with some room for improvement in service and dining.
Rooms
8.0
The rooms are quite modern considering the age of the building and impeccably clean. They are small by North American standards but still very comfortable and typical for Europe.
Service
7.0
The service was a mix of helpfulness and competence, with some instances of unfriendliness and abrupt commands.
Location
9.0
The hotel is on Bahnhof Strasse, a very central location close to the train station and shopping areas, making it easy to access various attractions in Zurich.
Dining
6.0
The dining experience had limited choices for breakfast and lacked overall assistance.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, and shuttle services for guests' convenience.
Martin
United Kingdom,
October
2023
7.8/10
The hotel boasts spacious rooms that are larger than most double-sized rooms in Zurich that I have stayed in before. However, the breakfast was a letdown with consistently overcooked eggs and undercooked breakfast meat. On the bright side, the location is excellent, near the train station, and the service was warm and attentive, making me feel like a valued guest in a family-run establishment.
Rooms
8.0
The room was bigger than most double-sized rooms in Zurich that I have stayed in previously.
Service
9.0
The staff was very welcoming and attentive, offering a glass of water upon arrival and assisting with my bags. Their genuine care made me feel valued as a guest.
Location
9.0
The hotel's key selling point is its prime location close to the train station in the bustling shopping and dining precinct of Zurich.
Dining
5.0
The dining experience was not so great with limited selection and separate charges, but there are alternative eateries nearby offering better value for money.
Facilities
Guy
United Kingdom,
September
2023
7.6/10
The hotel is conveniently located near the main shopping street, a stone's throw away from the central train station, and the rooms, while on the small side, are satisfactory. The service was warm and helpful, but there were no standout additional services. Dining was nice but lacked variety, and the location is very convenient for city trips.
Rooms
7.0
The rooms are on the small side but clean and comfortable.
Service
8.0
The service was warm, friendly, and helpful at all times.
Location
9.0
The hotel is perfectly situated near the main shopping street and a short distance from the train station, making it ideal for transit and exploring the city.
Dining
7.0
The dining experience was nice but could benefit from more variety.
Facilities
7.0
George
United Kingdom,
September
2023
6.8/10
Staying at this hotel was a mixed experience. While the rooms were uncomfortably hot and lacked personality, the service was overall pleasant and helpful. The location was incredibly convenient, but the dining options left something to be desired. The facilities were adequate but nothing extraordinary.
Rooms
5.0
The rooms were uncomfortably hot and lacked personality.
Service
7.0
The service was overall pleasant and helpful.
Location
9.0
The location was incredibly convenient for the train station and old town center.
Dining
6.0
The dining experience was okay, nothing exceptional.
Facilities
7.0
The facilities were adequate but nothing extraordinary.
convenient location
uncomfortably hot rooms
Mark
United Kingdom,
July
2023
7.4/10
The hotel is situated just over the top, very close to the central station, making it a convenient spot. The rooms were better than expected but slightly expensive. The service felt like a family-run operation, adding a personal touch. The location is a sweet spot for exploring, though improvements are needed, especially during summer. The dining experience was of good standard but lacked variety and ambiance at times.
Rooms
8.0
The rooms were better than expected and offered help with bags to your room.
Service
7.0
The service felt like a family-run hotel, creating a warm atmosphere.
Location
8.0
The hotel is just over the top, very close to the central station, a convenient hub for travel.
Dining
7.0
The dining experience was of good standard but lacked variety and ambiance at times.
Facilities
7.0
The facilities provided were satisfactory for a comfortable stay.
John
United Kingdom,
July
2023
6.4/10
I found the hotel to be a mixed experience. The room was spacious with a balcony, but lacking in quality furnishings and noisy due to adjacent room doors. The service was exceptional, with incredibly friendly and helpful staff. The location was convenient, close to the city center and within walking distance of the central station. However, the dining options were disappointing with limited selections and high prices.
Rooms
5.0
My room was spacious with a balcony, but sadly, the furnishings were of low quality and the cabinet was not working properly. The noise from neighboring rooms was a bit bothersome.
Service
9.0
The service at this hotel was top-notch. The staff members were not only great and friendly but also extremely helpful throughout my stay.
Location
8.0
The hotel's location was excellent, just a short walk from the central train station and very easy to find. This made exploring the city very convenient.
Dining
5.0
Unfortunately, the dining experience was a letdown. The food quality and variety were subpar, and the prices were too high for what was offered.
Facilities
7.0
The hotel boasted various facilities, including dry cleaning and shuttle services, adding some convenience to the stay.
Tommy
United Kingdom,
May
2023
7.8/10
The hotel's location is perfect, just a short 5-minute walk from Central station. The rooms, though on the small side, were very clean and quiet, providing a peaceful stay. The service was exceptionally polite and supportive. The dining experience was decent with room for improvement. Overall, a convenient and clean hotel with great service.
Rooms
8.0
The rooms were very clean and quiet but a bit small, overlooking the calm backyard.
Service
9.0
The staff was very polite and courteous, providing excellent service throughout my stay.
Location
9.0
The hotel's location is exceptional, close to Zurich Central Station and within easy reach of the main attractions.
Dining
6.0
The dining experience was okayish, with room for improvement in offering more variety.
Facilities
7.0
The hotel offers a range of basic facilities for a comfortable stay.
Gary
United Kingdom,
May
2023
8.0/10
The hotel offers spacious rooms with a slight smoky smell despite being labeled as non-smoking, lacking a cozy atmosphere. The service is professional and fulfilling, though not overly welcoming. The location is unbeatable, near all major attractions and transportation hubs. Dining options are available nearby, making up for the hotel's pricey breakfast offerings.
Rooms
7.0
The room was spacious but lacked atmosphere, and had a slight smoky smell, contrary to the non-smoking label.
Service
8.0
The service was professional and fulfilled all requests, though not extremely friendly.
Location
10.0
The hotel's location is the best possible, within walking distance of the main train station and near all attractions.
Dining
7.0
Dining options nearby are good due to the high prices for hotel breakfast.
Facilities
8.0
The facilities were satisfactory, offering dry cleaning and shuttle services.
S.
United States,
May
2023
7.4/10
The room with the Jacuzzi was very large but non-refundable. Although it felt like a sauna initially, the front desk eventually sent someone to address the issue after multiple follow-ups and a two-hour wait with an electric fan, with no apologies or compensation for the inconvenience caused.
Rooms
7.0
The room with the Jacuzzi was very spacious.
Service
6.0
The service from the elderly lady, likely the front desk manager, was professional and polite but lacking enthusiasm or humor.
Location
9.0
The location is excellent, just minutes from the train station in the heart of the shopping district.
Dining
7.0
The dining options were bit limited and slightly expensive, but overall nice.
Facilities
8.0
The hotel offered a variety of services including dry cleaning, housekeeping, laundry, shuttle service, and tour assistance.
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